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08000 232383
Ticketing agents available 1pm to 11pm
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FREQUENTLY ASKED QUESTIONS

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November 18 through December 30th at various times
Please see the Book Tickets page
The train will leave at the scheduled departure time. It is your responsibility to arrive on time for your trip. To avoid disappointment we recommend you leave plenty of traveling time and plan on arriving at least 20 minutes before your train leaves. Ensure you check ahead for anything that may delay you, such as road works/closures traffic and weather. If you miss the departure of your train we will be unable to seat you on an alternative departure and will not issue a refund.
The Train To Christmas Town station includes a parking area, a ticket office, gift shop, restrooms, and a boarding area.
On board the Train to Christmas Town, elves will serve hot chocolate and cookies to all passengers.
A Train to Christmas Town Gift Shop loaded with ornaments, toys, t-shirts, and souvenirs will be open for business during the event. It is located at the Train Station. Make sure to stop by and shop for holiday gifts and memorabilia from your ride aboard The Train to Christmas Town.
On board, the passenger cars are festively decorated for the holidays. The Conductor will welcome everyone aboard and punch each passenger’s train ticket. En route to the station book, The Train to Christmas Town will be read and music from CD featuring Grammy-nominated performers Trout Fishing in America will be played. Passengers are served hot chocolate and cookies by our merry elves. Upon arrival at Christmas Town, Santa Claus, and elves are visible waving to the train as passengers watch but do not leave the train at this portion of the trip. Santa Claus and elves then board the train to the delight of all the children! Elves and characters from the book such as Bumblebee the cuddly polar bear will be in each train car and will entertain passengers and lead them in singing Christmas carols. Santa Claus and the Elves move through each train car will greet each child, giving them their surprise gift.
The train ride lasts approximately 70 minutes from the time the train departs the station until it returns. Allow extra time for parking, visiting the gift shop and enjoying the train station.
The train departs from the station and travels towards Christmas Town on a round-trip journey. Passengers are inside the train cars for the entire activity.
To maintain the holiday magic the location of Christmas Town is not disclosed.
Yes, as long as your group is all booked in one reservation, you will be assigned seats together. Depending on the size of your group, your reservation may require more than one section, in which case you will have seats assigned across the aisle or directly behind or forward of your main location.
We have wheelchair lifts and locations for chairs in our Premium and Standard Class cars. Please call a representative at (08000) 232383 to book your tickets. Explain your specific needs and we will do our best to accommodate you.
We cannot ensure that our special hot chocolate and cookies do not contain ingredients that your family member may be allergic to. Guests are welcome to bring their own snack option for a family member with allergies.
You can purchase tickets online or with our toll-free number (08000) 232383. Representatives are available 7 days a week from 1 pm to 1 am. Any unsold tickets will be available at the station on a first come, first served basis. Everyone attending must have a ticket, including children sitting on your lap under the age of two (a ‘babe-in-arms’ ticket can be obtained from our reservation agent or online.)
We do not mail out tickets. All tickets may be picked up at the Ticket Clerk table at the Train station the same day of the event.
Price varies depending on date and class of service.
Child: age 2- 12; Adult: age 13 and up; Babe in Arms: age under 2, held on adult lap
We encourage everyone to wear fun festive themes, fancy dress, onesies or Pyjamas for added interaction and enjoyment. Sturdy shoes with closed toes are best for train safety. (No slippers, open-toed shoes, sandals, or flip flops) . You should dress warmly as you will be outdoors during the boarding process.
This is a memory you’ll want to save so we suggest bringing a camera with a flash. During boarding guests will be outdoors so dress for the weather. Have your reservation number or confirmation email to present to the Ticket Office Clerk.
Stanhope Station, Weardale, Co. Durham DL13 2YS
There is ample parking at the station. We have a designated disabled dropoff section, please follow parking lot signage. There is no separate charge for parking.
Please arrive 45 minutes prior to your trip. This will ensure proper time to find parking, pick up your tickets and visit the Gift Shop.
Unfortunately, due to the popularity of this event, there are no refunds or cancellations permitted. Rescheduling is permitted up to four (4) days before departure for a modest rebooking fee. Please be sure that when you make your reservation, you know exactly which date and which departure time you wish to secure. The train runs in rain or snow and weather cancellations are extremely rare. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule.
We offer group discounts of 10% for Standard Class only, for groups with a minimum of 25 riders paying with a single method of payment. Please see more Group information below.
Unfortunately, due to the popularity of this train ride there are no refunds or cancellations permitted. Please be sure that when you make your reservation that you know exactly which date and which train time you wish to secure. The train can depart even in rain or snow. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule
Please prepare for winter or holiday road and traffic conditions! This event will run no matter the weather. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule.
We offer group discounts for Standard Class only for groups with a minimum of 25 riders paying with a single method of payment.
A group needs to have a minimum of 25 ticketed passengers, babes in arms do not count towards this total. A babe in arms is a child under 2 years of age who sits on an adult’s lap.
Yes, your group will be assigned an exclusive block of seats together. Tickets will be printed for these seats, but not assigned to individual members of the Group. This allows your group members to determine individually which seats they would like to sit in during the ride. Please advise your group members to arrive early to ensure smooth seating aboard the train.
We have dedicated Representatives to accommodate your special Group needs. Please contact them through the dedicated phone line or email listed below to make your reservation. We cannot currently book your Group’s reservations online. Please speak personally to our group representative to be sure your reservation is given the attention it requires. Group Reservations: (08000) 232383 CustomerService@PremierRails.com
We do not mail out tickets. All tickets should be picked up at the Ticket Office table at the Train Station the same day of the event. Group tickets will be bundled together for the group leader to pass out and assign the seating for group members within their designated seats.
You can reach our Customer Service Representatives by calling (08000) 232383. Representatives are available 7 days a week 1 pm to 1 am. Alternatively, you can reach them by email at CustomerService@PremierRails.com. Response time is typically 2-3 business days when contacting by email.
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Stanhope Station, Weardale, Co. Durham DL13 2YS

Call For Tickets 08000 232383
Ticketing agents available 1pm to 11pm

© 2018 Weardale TTCT. All Rights Reserved.